FAQs

Here are answers to some frequently asked questions. If you have any other questions, you can call or email support at support@jdcalls.com.

Question: How much does this cost?

Answer: The cost is $125.00 for each qualified call.

Question: Do I pay even if I don't take a case?

Answer: Yes, as long as the call is qualified. If you investigate and decide to turn down a potential client for any reason, you still pay for the call. It's part of the cost of investigating a potential case, just as is paying for an accident report, medical records or an investigator -- or even your own staff for the time they spend on a case.

Question: What is a qualified call?

Answer: A qualified call is a call

• from someone who is injured or someone calling on behalf of the injured person (such as a parent or spouse) where
• the injury resulted from an accident or some other culpable conduct,
• the injury is not the fault of the injured person,
• the injured person is not represented by another attorney, and
• the injured person is seeking an attorney to represent him or her.

Calls from salesman and repeated calls from the same party are not qualified calls. Also, if you decline the case at the time of the call, it is not qualified. However, if you offer to consult the the caller to investigate the case, the call is a qualified one.

Question: Who checks to see if a call is qualified?

Ultimately it is up to you. While we do review call recordings, it is your responsibility to review the call recordings for your own quality assurance.

Question: What do I do if a call is not qualified?

You email support and identify the call by date and time. We will review the recording and get back to you usually within 24 hours.

Question: How do I check call recordings?

Once we create your account, we send you login information which you can use to log into the back office and review your calls and call recordings.

Question: How do I pay?

You prepay when we send an invoice to your email address. (You can also prepay here.) From the invoice, you can pay by credit or debit card. Once your account is established, you can reup (or add money to your account) through your back office.

Question: How often do I pay?

How often you pay depends on how much you put into your account. You need to add to your account when it reaches a predetermined balance (usually $250 for two calls left). If you put in a small amount when you reup, you will need to pay more frequently than when you if reup with larger amounts.

Question: How do I find out that I need to add money to my account?

We send a text to you mobile phone when your account reaches a predetermined balance.

Question: Is this a long-term contract?

No. You just pay as long as you want the service. If you do plan to stop accepting calls, please let us know before your account reaches zero by emailing support.

Question: Are there any specials?

Yes. We give a 10% discount if you reup with at least $5,000. You will need to reach out to support@jdcalls.com to do this. (The cost of each call would be $112.50, and you would need to buy 45 calls at a total cost of $5,062.50.)

Question: How many calls can I expect?

You should expect between 2 and 10 calls per month. We can make adjustments to try to get more calls if you want more.

Question: Where do these calls come from?

Answer: The calls come from a variety of online campaigns. They do not come from television or radio advertising.